Refund policy

Return Period

You may request a return within 14 days after receiving your order. To qualify, the product must remain unopened, unused, factory sealed, and in the same condition in which it was delivered.

Products with broken, removed, altered, or damaged factory seals are not eligible for return. Trading cards, booster packs, and boxes that have been opened cannot be returned because their original condition and contents can no longer be verified.

Return Authorization

Contact us at Contact@yourtcgboxes.com before returning any product. Include your order number and reason for the return. Products returned without prior authorization may not be accepted.

Return Shipping

Unless the product was incorrect, defective, or damaged upon delivery, the customer is responsible for return shipping costs. We recommend using a trackable shipping service. Original shipping charges are non-refundable.

Incorrect or Damaged Orders

Inspect your order immediately after delivery. If you receive an incorrect or damaged product, contact us within 48 hours and provide photographs of the product, packaging, shipping label, and order number.

Refunds

After we receive and inspect an eligible return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Cancellations

Cancellation requests must be submitted before the order is dispatched. Once an order has entered fulfillment or has shipped, it cannot be cancelled and must follow the applicable return procedure.

Non-Returnable Items

The following items cannot be returned:

• Opened products or products with altered seals
• Individual booster packs or trading cards that have been opened
• Gift cards
• Clearance or final-sale products marked as non-returnable
• Products damaged after delivery through misuse or improper handling

Contact

For return assistance, contact Contact@yourtcgboxes.com.